Frequently Asked Questions
Everything you need to know about our premium wide plank flooring.
What is the typical lead time for custom flooring orders?
Most of our premium wide plank collections are made to order. Lead times generally range from 6 to 10 weeks depending on the specific wood species, finish, and current production schedule.
Do you offer shipping across North America?
Yes, we provide specialized freight shipping across Canada and the United States. Our flooring is securely crated to ensure it arrives at your project site in pristine condition.
Can your engineered hardwood be installed over radiant heating?
Absolutely. Our multi-ply engineered construction is specifically designed for superior stability, making it an ideal choice for installation over hydronic radiant heat systems.
How do I maintain and clean my Northern Wide Plank floors?
We recommend regular sweeping or vacuuming with a soft brush attachment. For cleaning, use only pH-neutral cleaners specifically formulated for polyurethane or oil-finished wood floors to preserve the luster.
Can I request samples before placing a full order?
Yes, we highly recommend ordering samples to see the texture and color in your space. Samples can be ordered directly through our website or by contacting one of our consultants.
What is your return policy for flooring products?
Due to the custom nature of our wide plank flooring, we generally do not accept returns on full floor orders. We encourage a thorough review of samples and shop drawings prior to production.